Terms and Conditions of Sale

Version 2.0 of 10 November 2026. This English version is a translation; if it differs from the French text, the French text prevails.

Article 1. Seller

The website portail.pat-shopper.com, the boutique and the remote ordering service (WhatsApp, phone, e-mail) are run by:

• PatShopper SARLU, a single-member limited liability company under Congolese law;
• registered office and boutique: Galleria Mall, 2nd level, 6163 avenue Colonel Lukusa, Gombe, Kinshasa, Democratic Republic of the Congo;
• Trade register (RCCM): CD/KNG/RCCM/24-B-02374; national ID: 01-F4300-N49749F; tax number: A2421717H;
• phone and WhatsApp: +243 816 519 936; e-mail: info@pat-shopper.com.

The boutique is open every day, Sundays included, until 7 pm.

Article 2. Scope

2.1. These terms apply to every PatShopper sale, whatever the channel: website, boutique, WhatsApp, phone or e-mail. They also cover the personal shopping service and special orders.

2.2. The customer is either a consumer (a person buying for personal use) or a business customer (a company, association, public body or person buying for their business). Article 18 adds rules for business customers.

2.3. By confirming an order, the customer accepts the terms in force on that date. On the website, the customer ticks the acceptance box before paying. The applicable terms can be read on the website at any time.

2.4. The terms of a quotation signed by both parties prevail over these terms on the points they cover.

Article 3. Products and offers

3.1. Each product page shows the brand, the item name, the size or volume where relevant, the colour and the price. Photos show the item offered; colours may look slightly different depending on the screen.

3.2. An online offer stands as long as the item is shown as available. If an ordered item turns out to be unavailable, PatShopper informs the customer within 72 hours and offers an equivalent item or a full refund, as the customer chooses.

3.3. PatShopper guarantees that every branded item it sells is authentic (article 12).

Article 4. Prices

4.1. Prices are shown in US dollars (USD). The price shown is the final price of the item. Delivery fees are added under article 7 and are shown before the order is confirmed.

4.2. The customer may pay in Congolese francs (CDF). The conversion uses the exchange rate recorded by PatShopper on the day of payment, given on request before payment.

4.3. The price charged is the price shown when the order is confirmed. An obvious pricing error (for example a branded item shown at 0 or 1 USD) does not bind PatShopper: the customer is told and may cancel free of charge.

Article 5. Ordering and formation of the contract

5.1. On the website, an order goes through five steps:

1. the customer adds items to the cart;
2. the customer enters an address (the website offers the official OCPT list of Kinshasa postcodes);
3. the customer chooses delivery (the zone of their commune) or collection from the boutique;
4. the customer chooses a payment method and ticks the box accepting these terms;
5. the customer checks the summary (items, quantities, delivery fee, total) and confirms.

Until confirmation, the customer can go back and change the cart, the address or the payment method.

5.2. The contract is formed on confirmation. PatShopper acknowledges the order by e-mail, with the summary and the order number (reference S00xxx). The customer finds orders, quotations and invoices in their customer area. PatShopper issues an invoice for every sale.

5.3. For WhatsApp, phone or e-mail orders, PatShopper sends a written quotation. The customer accepts it by e-signature or, for an item in stock, with the “J'accepte le devis” button on WhatsApp. A special order always requires an e-signature.

5.4. The contract may be concluded in French or in English. If the two versions of these terms differ, the French version prevails.

5.5. PatShopper keeps the details of each order (items, prices, dates, payments) in its management system and provides them to the customer on request.

Article 6. Payment

6.1. Accepted payment methods:

• M-Pesa;
• Illicocash;
• bank transfer to PatShopper's Equity BCDC account;
• cash, in the boutique;
• bank card, at the boutique's card terminal;
• payment on delivery, in cash or by mobile money, handed to the courier against a receipt (article 6.4).

6.2. The customer pays only to the numbers and account shown on their PatShopper order, quotation or invoice, quoting the order number. PatShopper never asks for payment to another number or another person. A payment made elsewhere does not discharge the customer.

6.3. Unless paying on delivery or in the boutique, the customer pays when ordering. PatShopper may cancel an order left unpaid 7 days after confirmation, after a reminder that gets no reply.

6.4. Payment on delivery:

• available for orders of up to 150 USD, delivery included;
• for a first order above 100 USD, PatShopper asks for payment before dispatch;
• for any first order, PatShopper contacts the customer before dispatch to confirm the address and time.

6.5. Special orders (article 11): 70% deposit when the quotation is signed, balance before or on delivery.

6.6. Items remain PatShopper's property until the price is paid in full.

Article 7. Delivery and collection

7.1. PatShopper delivers within the city of Kinshasa. The fee depends on the commune:

Delivery is free for purchases of 200 USD or more. For an address not on this list, the customer writes on WhatsApp before ordering; PatShopper gives the fee and the lead time.

7.2. Collection from the boutique (Galleria Mall) is free. The customer, or the person they name, shows the order number.

7.3. Lead times:

• item in stock: usually 24 to 72 working hours after confirmation and, where due, payment;
• special order: date shown on the quotation.

In every case, PatShopper fulfils the order no later than 30 working days after the contract is formed. If delivery is late, the customer may send PatShopper a formal written notice; if there is still no delivery 2 working days later, the customer may cancel the order by simple notification. PatShopper then refunds the customer within 5 working days.

7.4. On handover, the customer or their representative checks the parcel and signs the delivery receipt, and receives a copy. A damaged or incomplete parcel must be reported at once to the courier and on WhatsApp, with a photo.

7.5. A wrong address or a missed delivery appointment leads to a new delivery, charged under the table in article 7.1.

Article 8. Right of withdrawal (consumers, remote orders)

8.1. A consumer who orders on the website, by WhatsApp, by phone or by e-mail may withdraw without giving a reason within 72 hours of ordering, as long as the order has not been dispatched.

8.2. The consumer gives notice of withdrawal by e-mail to info@pat-shopper.com, quoting the order number, and may also let us know on WhatsApp at +243 816 519 936.

8.3. PatShopper refunds all sums received for the order within 72 hours of receiving the notice, using the payment method used, unless the customer agrees to another method. After that deadline, sums due bear interest at the legal rate.

8.4. The right of withdrawal ends once the item has been delivered to the customer and received as ordered.

8.5. It does not apply to purchases made in the boutique or to purchases by business customers.

Article 9. Non-conforming or defective items

9.1. Remote orders. If the item delivered does not match the order or is defective, the customer reports it and sends it back in its original packaging within 7 days of delivery, stating the reason. PatShopper arranges and pays for the return. As the customer chooses, PatShopper:

• delivers a conforming item;
• repairs the item;
• exchanges it for an identical item;
• or cancels the order and refunds the sums paid within 15 days of receiving the item.

If the item is not reported and returned within 7 days, it is deemed accepted, without prejudice to the legal warranty against hidden defects (article 9.3).

9.2. Late delivery or offer not honoured. If PatShopper misses the delivery deadline or does not meet the terms of the offer, the customer may return the item within 4 working days of delivery. PatShopper refunds the price and the return costs within 15 days of receiving the item.

9.3. Legal warranty. Like any seller, PatShopper is liable for hidden defects that make the item unfit for its use, under the Congolese Civil Code (Book III). The customer reports the defect as soon as it is found, with a photo, on WhatsApp or by e-mail.

9.4. Boutique purchases. The customer checks the item before leaving the boutique. A hidden defect found later falls under article 9.3.

9.5. These warranties do not cover normal wear, misuse, washing or care that ignores the label, or damage caused after delivery.

Article 10. No returns for change of mind

Apart from withdrawal (article 8) and the warranties (article 9), PatShopper does not take back or exchange items for personal preference (size, colour, change of mind). Customers can ask for advice before buying, in the boutique or on WhatsApp.

Article 11. Special orders and personal shopping

11.1. A special order covers an item that PatShopper sources for the customer. It requires an e-signed quotation and a 70% deposit.

11.2. If the item cannot be obtained, PatShopper offers an alternative. If the customer declines it, PatShopper refunds the deposit within 5 working days.

11.3. Consumers keep the 72-hour right of withdrawal in article 8. After that, if the customer cancels a special order, PatShopper may keep from the deposit the costs already incurred and documented (purchase, transport, customs clearance) and refunds the rest within 5 working days.

11.4. Personal shopping (a 60-minute boutique appointment or a 30-minute video or WhatsApp call with Patricia Kabanda) is an advisory service. PatShopper applies its expertise to suggest items that suit the tastes, measurements and budget given; it does not guarantee the aesthetic result. An item chosen according to the customer's instructions (size, colour, model) is deemed to conform.

Article 12. Authenticity

PatShopper buys from brands, their authorised distributors and department stores, and checks every item on receipt. If an item sold by PatShopper proves to be counterfeit, PatShopper takes it back, refunds the price and the return costs, and pays for an expert assessment that confirms the counterfeit.

Article 13. Loyalty programme

13.1. Customers earn 1 point per dollar spent. One point is worth a 0.05 USD discount, usable from 100 points, on items on promotion or at full price.

13.2. A purchase that already has a discount earns no points. Points have no cash value and cannot be refunded.

13.3. PatShopper may change the programme; the rules in force are displayed in the boutique and on the website, and apply to points earned from their effective date.

Article 14. Liability

14.1. PatShopper is responsible for the proper fulfilment of the order, whether it fulfils it itself or through a provider (courier, carrier).

14.2. It is not liable for non-performance or delay caused by the customer (wrong address or measurements, absence), by a third party unrelated to the order, or by force majeure (article 15).

14.3. To the extent the law allows, PatShopper is not liable for indirect loss, such as a missed event. This limit does not apply in case of gross negligence or wilful misconduct.

Article 15. Force majeure

An unforeseeable, unavoidable event beyond the parties' control (serious unrest, border closure, customs strike, disaster, decision of the authorities) suspends the obligations it prevents. PatShopper informs the customer without delay. If the impediment lasts more than 30 days, either party may cancel the order; PatShopper then refunds the sums paid for anything not delivered.

Article 16. Personal data and marketing

16.1. PatShopper processes customer data to fulfil orders, as set out in its privacy policy at portail.pat-shopper.com/politique-de-confidentialite.

16.2. PatShopper sends marketing offers by e-mail, SMS or WhatsApp only to customers who have agreed, or to existing customers for similar items unless they have objected. Every message lets the customer unsubscribe free of charge; PatShopper confirms the unsubscription.

Article 17. Complaints and disputes

17.1. Customers send any complaint to info@pat-shopper.com or on WhatsApp at +243 816 519 936, with the order number. PatShopper replies within 72 hours.

17.2. The parties seek an amicable solution for 15 days from the written complaint.

17.3. These terms are governed by the law of the Democratic Republic of the Congo. Failing an amicable settlement, disputes go to the competent courts of Kinshasa, subject to the mandatory rules that protect consumers.

Article 18. Business customers

18.1. For an order above 500 USD, a business customer sends a purchase order on its letterhead (items, quantities, prices, delivery address, contact).

18.2. Any payment term appears on the quotation and does not exceed 30 days after delivery. Late payment bears interest at the legal rate, without formal notice.

18.3. The right of withdrawal in article 8 does not apply. A business customer reports any visible non-conformity within 48 hours of delivery.

18.4. PatShopper's liability to a business customer is limited to the amount of the order concerned, except for gross negligence or wilful misconduct.

Article 19. Final provisions

19.1. PatShopper may change these terms. The version that applies to an order is the one in force on the order date; each version is dated.

19.2. If a clause is held void, the others remain in force.

19.3. PatShopper's failure to enforce a clause does not amount to a waiver.