Privacy policy
Last updated: 10 November 2026. This English version is a translation; the French version prevails.
PatShopper SARLU ("PatShopper", "we") is a single-member limited liability company under Congolese law, registered with the Kinshasa RCCM under no. CD/KNG/RCCM/24-B-02374. Our boutique is at Galleria Mall, 2nd floor, 6163 avenue Colonel Lukusa, Gombe, Kinshasa. We process your personal data as data controller, in line with Ordinance-Law no. 23/010 of 13 March 2023 on the Digital Code.
This policy covers your dealings with PatShopper in the boutique, on WhatsApp, Facebook and Instagram, by email, on this website and on our customer portal.
1. The data we receive
- Identity and contact: name, phone number (including WhatsApp), email address, delivery address.
- Orders and payments: items bought or ordered, quotes, invoices, deposits, payment method used, loyalty points. We never keep a full bank card number or a mobile money PIN.
- Personal shopping preferences: the sizes, measurements, styles, brands and budget you choose to share with us.
- Messages: what you exchange with us on WhatsApp, Messenger, Instagram, by email or with the website chat assistant, with the date.
- Website and portal: technical connection data (IP address, browser type), the cookies the website needs to work, and technical signals used to protect our forms against bots.
2. Why we use them
| Purpose | Legal basis |
|---|---|
| Preparing your quotes, orders, deliveries and payments | Performance of your order |
| Sending you order confirmations, quotes to sign, delivery notices, receipts and payment links | Performance of your order; your consent for WhatsApp |
| Answering your questions and advising you | Your request |
| Answering your questions through the website chat assistant | Your request |
| Managing your loyalty points | Your membership of the programme |
| Asking for your opinion on your visit or delivery (satisfaction survey, at most once a week) | PatShopper's legitimate interest; you can say no at any time |
| Telling you about new arrivals and offers | Your consent, which you can withdraw at any time |
| Keeping our accounts and meeting our tax obligations | Legal obligation |
| Preventing fraud and protecting our systems | PatShopper's legitimate interest |
3. WhatsApp and website assistant
We use WhatsApp Business with two numbers: +243 816 519 936 for sales and advice, and +243 833 680 655 for messages sent from our management software (confirmations, quotes, deliveries, receipts).
We only message you on WhatsApp if you contacted us first or agreed to receive our messages, on a quote, an order or in the boutique. To stop receiving them, reply "STOP" or ask our team: we remove your number from our mailings.
WhatsApp, Facebook and Instagram are provided by Meta Platforms. Meta's own privacy policy governs how Meta uses your data.
On our website, a chat assistant answers your questions automatically from our help centre. It relies on an artificial intelligence service built into our management software: your messages are sent to it so it can write the reply, and the conversation is kept in our management software. If you ask to be contacted, your name, your number and your request are passed to our team. The assistant cannot see your orders or payments. Never enter a code, a password or card details in it.
4. Who receives your data
- Members of our team, each according to their role (sales, delivery, accounting).
- Our technical providers, who process data on our behalf and on our instructions: Odoo SA (management software, website and chat assistant, including the artificial intelligence providers Odoo uses), Meta Platforms (WhatsApp, Facebook, Instagram) and Microsoft (email and documents).
- Our delivery driver, to hand over your order.
- Our banks and mobile money operators, for payments.
- Public authorities, when the law requires it.
We do not sell your personal data.
5. Data hosted outside the DRC
Odoo and its artificial intelligence providers, Meta and Microsoft store or process data in data centres outside the DRC, mainly in Europe and the United States. We only give them the data the service needs, and we choose providers that apply recognised security measures.
6. How long we keep data
- Invoices and accounting records: 10 years, as OHADA accounting law requires.
- Customer record, preferences and purchase history: while you are a customer, then 3 years after your last purchase or contact.
- WhatsApp messages, social media messages and conversations with the website assistant: 3 years after the last exchange.
- Offers mailing list: until you withdraw your consent.
7. Security
Only people who need your data for their work can access it. Our accounts are protected by a password and, where the tool allows it, by two-factor authentication.
8. Your rights
At any time, you can ask us to give you access to your data, correct it or delete it, object to its use for our offers, or withdraw your consent. We reply within one month and may ask you to prove your identity. Data the law requires us to keep, such as invoices, stays on file until the legal period ends.
Write to us at info@pat-shopper.com, on WhatsApp at +243 816 519 936, or come to the boutique.
If you believe we are not respecting your rights, you can complain to the Data Protection Authority provided for by the Digital Code, or to the authority currently carrying out its duties.
9. Minors
Our services are for adults. We do not knowingly collect data from anyone under 18 without their parents' consent.
10. Changes
We update this page when our practices change. The date at the top of the page shows the latest version.
Contact
PatShopper SARLU, Galleria Mall, 2nd floor, 6163 avenue Colonel Lukusa, Gombe, Kinshasa, Democratic Republic of the Congo
Email: info@pat-shopper.com · WhatsApp: +243 816 519 936