Delivery and pickup
Delivery across the city of Kinshasa, or free pickup at Galleria Mall.
Delivery fees
Fees depend on your commune. They appear before you confirm your order.
| Zone | Communes and districts | Fee |
|---|---|---|
| 1 | Gombe, Kinshasa, Lingwala | 2 USD |
| 2 | Kasa-Vubu, Bandalungwa, Kintambo, Ma Campagne district | 2.40 USD |
| 3 | Barumbu, Ngiri-Ngiri, Limete, Lemba, Matete, Ngaba, Makala, Bumbu, Selembao, Kisenso, Ngaliema (except Ma Campagne), Ndjili, Masina | 3.20 USD |
| 4 | Mont-Ngafula, Kimbanseke, Nsele, Brikin, Pompage, Mbudi and Cité Verte districts | 4 USD |
Free delivery from 200 USD of purchases. For an address not on this list, write to us on WhatsApp before ordering.
Free pickup in store
Collect your order at Galleria Mall, level 2, avenue Colonel Lukusa 6163, Gombe. You, or the person you choose, show the order number. The store is open every day until 7 pm.
Delivery times
- In-stock item: usually 24 to 72 working hours after confirmation and, where due, payment.
- Out-of-stock item ordered for you: indicative delivery within 7 to 15 days, sometimes sooner, depending on product availability. Our team confirms the quote and timing within 24 hours.
- Special order: the date shown on the quote.
In all cases, we fulfil your order no later than 30 working days after it is concluded.
Payment on delivery
Possible for orders of up to 150 USD including delivery, in cash or by mobile money, against a receipt. For a first order above 100 USD, we ask for payment before dispatch. For any first order, we call you to confirm the address and time.
On receipt
Check the parcel and sign the delivery note; you receive a copy. If the parcel is damaged or incomplete, tell the courier straight away and send us a photo on WhatsApp.
A wrong address or absence at the agreed time leads to a new delivery, charged according to the table above.
Full rules: terms and conditions of sale, article 7.